Returns

Easy, Simple and Sweet!

We want to make your returns process a lot easier thanks to our returns and exchange portal

All items acceptable for refund must be within the 30 days of purchase in original condition (including packaging, free items, gels and supplements) with tags still attached, and additional add-ons unopened and unused.  All items must be unworn, unaltered, and unwashed.

If you return your order for refund, $4.99 will be deducted due to our shipping and  handling fee. We are Flash at processing Exchanges/Returns, but just in case, please allow 10-14 business days from when we receive the items:

We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier.

Original shipping costs are non-refundable. Items purchased outside of the United States are not eligible for returns due to customs issues. "Final Sale” means the specified items are not eligible for return or exchange.

EXCHANGES

Fit wasn't quite right? you want to swap it for the a size up or down? An exchange is your best option. As long as your product is unworn, unused, and unwashed with tags intact within 30 days from purchase, you can definitely process your exchange, just click below to start your process:

You will receive a prepaid return label, and the replacement size will be sent as soon as we have received notice your complete order or items to exchange have arrived and are cleared of damages. The sooner you return the original, the faster you will receive the replacement.

The cost to return your incorrect size is on us!

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define when a return is processable for customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • Items in the return order being worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

WARRANTY

Did you receive your items damaged or defective? We got your back! Click here:

or email us with your questions at customercare@copperslim.com and we’ll take care of it ASAP.

PROMOTIONAL DISCLAIMER

Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes or shipping and processing charges. Consumer must pay applicable sales tax. No more than one discount code can be applied per purchase. Promotions and Promo codes have no cash value and will not be included in case of a Refund after purchase. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Copper Slim has the right to end or modify any promotion at any time. Other restrictions may apply. Promo Codes cannot be applied retrospectively by you or our Customer Experience team.

FREE PRODUCT PROMOS

Free Gifts are only available while supplies last. Limit: ONE (1) Free Gift per order. Purchase must meet minimum purchase condition to receive a free gift (if applies). Subtotal does not include tax or shipping fees. Free Gifts automatically added to cart once threshold is reached. Free gifts subject to change without prior notice. Free gifts only available while supplies last. Other restrictions may apply.

If you decide to return your order for a Refund and received a Free product, please keep in mind that to receive the full refund amount, the Free product that was included with your purchase must also be returned, new, unused, with tags and/or seals.

ULTIMATE FLASH SALE CAMPAIGN CONDITIONS:

Please read the terms and conditions before purchasing items from this campaign.

  • Campaign products are limited in stock.
  • Changes in size are NOT allowed, since we have limited amount in stock, we cannot guarantee the new sizes will be restocked (applies for all Women’s products listed in this campaign, as well as Waist Trainers).

INTERNATIONAL SHIPPING, EXCHANGES AND RETURN

Copper Slim international shipping charges DON’T include:

Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.

If you want to exchange or return your International order, please contact us at customercare@copperslim.com

SECURITY POLICY

Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

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